Rick Moore has over twenty years of technology, media relations, branding and executive program expertise. Rick was the Global Account Director for public relations at McCann Erickson where he worked with Coca Cola on brand alignment projects and new product development for Africa. Prior to that, Rick worked for Weber Shandwick Worldwide as head of the global communications team for Hewlett Packard.

Rick also served as EVP & Global Account Director for Shandwick International in Houston where he headed the Compaq Computer account. He managed a global account team of 130 people in 12 offices around the world. His team had an 18 year relationship with Compaq and worked on every aspect of the account from corporate communications to crisis communications.

Rick joined the Oracle Corporation in 1995 where he served as SVP reporting directly to Chairman and CEO Larry Ellison. He was in charge of a number of corporate programs that included executive media training and presentations.

After graduating from college, Rick founded a communication firm that specialized in executive communication and media relations. He worked closely with President Jimmy Carter and President Bill Clinton developing media strategies and assisting in the implementation of those programs.

Harry Klein has held several executive leadership roles in marketing, customer service and business development, primarily in the information technology industry, in the past 18 years. His primary focus has been on the successful launch of new B2B and B2C services, with responsibility for service definition, marketing, sales, publicity and customer care.

As Vice President of Client Services at MarketBase, a financial data and software publisher, he created a marketing and PR campaign that resulted in 500% growth for the company which was then acquired by Morningstar. As Vice President of Marketing and Events at Strategic Networks Consulting, he directed the launch of a series of educational seminars that increased company revenues by 200% in less than two years which led to the sale of the company to Ziff Davis.

Harry has also held marketing and business development positions with companies such as International Data Corporation and Domania.com (a CMGi Company).

Harry founded Customer Engagement Strategies in 2003.