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Dave Mahder's blog
Differentiation and Customer Loyalty in the Entertainment Business
I have been amazed at the level of coverage about Michael Jackson's death and the level of interest and passion for his music worldwide. He was always a mega-star but this is amazing. Why him? He was, in so many ways, different. He had a brand and delivered an experience that was totally his own. And look at the loyalty of his fan base. There's a lesson there for businesses.


