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Harry Klein's blog
I recently purchased a new dishwasher from Sears and had it installed by one of their technicians. After he left I noticed that the installation was not to my liking and I had him come back to make some corrections.
Two weeks later my plumber was installing a new faucet. He redid the dishwasher hook-ups as they weren't done to his liking.
There are moments of truth in customer and prospect relationships where we either live up to expectations or we don't, where we can demonstrate our commitment and respect to customers and prospects or not. Here are three commonplace moments of truth that anyone can get right simply and easily.
My two favorite questions of all time are "will you marry me?" and "do you want to start a family?". FYI, the answer was "yes" both times and happily I have no plans on ever asking either one again.
But my third favorite question of all time is one I get to ask over and over again of my clients and I encourage them to ask it of theirs as well. Here it is: