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Community Building: Kickin' It "Old School"

medium_iStock_000006270785XSmall.jpgThere's a retired life insurance salesman in my neighborhood whose success in a 40+ year career was largely based on his ability to build a community of trust. He built trust by being committed to helping people first and selling insurance second.

Walking his Lower East Side Manhattan territory, he knocked on many doors, made many acquaintances and accepted many requests for advice and help

Is Your Company Empathetic?

You can't gain loyalty without being trusted. You can't earn trust without demonstrating empathy. Take our 5 minute telephone assessment to measure how well your organization uses empathy to drive customer experience.
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CustEngagement Tweets

  • RT @tstaley: Social Media and Employee Engagement http://t.co/6NkJB0y6 #socbiz more engaged emps=more engaged customers 4 days 14 hours ago
  • P&G To Lay Off 1,600 After Discovering It's Free To Advertise On Facebook http://t.co/kQccBdkG via @BI_Advertising 4 days 19 hours ago
  • Seth's Blog: The honest broker: http://t.co/Xfz51tU2 - many leaders will do as much of this as think they can afford 5 days 17 hours ago
  • we are soft wired with "mirror neurons", aka, empathy-consider the implications for customer & employee engagement http://t.co/4xfFMLRt 1 week 2 days ago