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The Definition of Marketing


In this podcast, Dave Mahder explains the meaning and value of our definition of marketing. This is vitally important for any company focused on social media and social marketing.

“Marketing is a dialogue over time with specific groups of customers whose needs you understand in depth and for whom you develop an offer with a differentiated advantage over the offer of your competitors.”

Listen to The Definition of Marketing.

Is Your Company Empathetic?

You can't gain loyalty without being trusted. You can't earn trust without demonstrating empathy. Take our 5 minute telephone assessment to measure how well your organization uses empathy to drive customer experience.
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  • RT @tstaley: Social Media and Employee Engagement http://t.co/6NkJB0y6 #socbiz more engaged emps=more engaged customers 4 days 14 hours ago
  • P&G To Lay Off 1,600 After Discovering It's Free To Advertise On Facebook http://t.co/kQccBdkG via @BI_Advertising 4 days 19 hours ago
  • Seth's Blog: The honest broker: http://t.co/Xfz51tU2 - many leaders will do as much of this as think they can afford 5 days 16 hours ago
  • we are soft wired with "mirror neurons", aka, empathy-consider the implications for customer & employee engagement http://t.co/4xfFMLRt 1 week 2 days ago