Our People

Customer Engagement Strategies has the experience - across multiple industries and disciplines - to successfully create and manage consulting engagements that exceed expectations. Part of our success is that the people that develop and sell consulting engagements are the very people that do the work and deliver the results.

Harry Klein has developed and honed his ability to drive profits through creating exceptional customer experiences through 20 years of B2B and B2C marketing and business development positions. His passion for creating long-term relationships with customers was further heightened in 1990 when he read "Zero Defections: Quality Comes to Services".

Harry has held several executive leadership roles in marketing, customer service and business development, primarily in the information technology industry. His primary focus has been on the successful launch of new B2B and B2C services, with responsibility for service definition, marketing, sales, publicity and customer care.

At MarketBase, a financial data and software publisher, he developed and led marketing and PR campaigns that resulted in strong growth that led to its acquisition by Morningstar. He similarly drove revenue and earnings growth at Strategic Networks Consulting, directing the launch of a series of educational seminars that more than doubled company revenues in less than two years which led to the sale of the company to Ziff Davis.

Harry has also held marketing and business development positions with companies such as International Data Corporation and Domania.com (a CMGi Company).

Harry founded Customer Engagement Strategies in 2004.

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