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Our podcasts are brief (under 10 minutes) and to the point. They are focused on how to get and stay engaged with customers.

Take a listen and let us know what you think.

If you have suggestions for future podcasts, please let us know.

Marketing Principles Series

Presented by Dave Mahder

This podcast series explores this definition of marketing in-depth:

“Marketing is a dialogue over time with specific groups of customers whose needs you understand in depth and for whom you develop an offer with a differentiated advantage over the offer of your competitors.” (Thanks to Al Ries for this definition.)"

The Definition of Marketing Published June 1, 2009

A Dialogue Over Time Published June 21, 2009


Additional Podcasts

“The New World of Marketing: Conversations, Segmented Markets, Co-Creating Value” Presented by Harry Klein Published June 22, 2009

Is Your Company Empathetic?

You can't gain loyalty without being trusted. You can't earn trust without demonstrating empathy. Take our 5 minute telephone assessment to measure how well your organization uses empathy to drive customer experience.
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CustEngagement Tweets

  • RT @tstaley: Social Media and Employee Engagement http://t.co/6NkJB0y6 #socbiz more engaged emps=more engaged customers 4 days 14 hours ago
  • P&G To Lay Off 1,600 After Discovering It's Free To Advertise On Facebook http://t.co/kQccBdkG via @BI_Advertising 4 days 19 hours ago
  • Seth's Blog: The honest broker: http://t.co/Xfz51tU2 - many leaders will do as much of this as think they can afford 5 days 16 hours ago
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