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Recommended Books

We all need some new ideas every now and then. These books have inspired, guided, challenged, and expanded our thinking and approach.

There are so many more to add and read. Please share your favorites with us by adding a comment below.

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You can't gain loyalty without being trusted. You can't earn trust without demonstrating empathy. Take our 5 minute telephone assessment to measure how well your organization uses empathy to drive customer experience.
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  • RT @tstaley: Social Media and Employee Engagement http://t.co/6NkJB0y6 #socbiz more engaged emps=more engaged customers — 4 days 14 hours ago
  • P&G To Lay Off 1,600 After Discovering It's Free To Advertise On Facebook http://t.co/kQccBdkG via @BI_Advertising — 4 days 19 hours ago
  • Seth's Blog: The honest broker: http://t.co/Xfz51tU2 - many leaders will do as much of this as think they can afford — 5 days 16 hours ago
  • we are soft wired with "mirror neurons", aka, empathy-consider the implications for customer & employee engagement http://t.co/4xfFMLRt — 1 week 2 days ago