You are hereBlogs / Harry Klein's blog / Social Media In the Proverbial Nut Shell

Social Media In the Proverbial Nut Shell


By Harry Klein - Posted on 24 October 2009

"If I tell my Facebook friends about your brand, it is because I like my friends - not because I like your brand!" --Mike Arauz.

Saw the quote in a presentation on the Intention Economy by David Gillespie (slide 121).

Is Your Company Empathetic?

You can't gain loyalty without being trusted. You can't earn trust without demonstrating empathy. Take our 5 minute telephone assessment to measure how well your organization uses empathy to drive customer experience.
vr_button.gif

Follow Us

Search

CustEngagement Tweets

  • RT @tstaley: Social Media and Employee Engagement http://t.co/6NkJB0y6 #socbiz more engaged emps=more engaged customers 4 days 14 hours ago
  • P&G To Lay Off 1,600 After Discovering It's Free To Advertise On Facebook http://t.co/kQccBdkG via @BI_Advertising 4 days 19 hours ago
  • Seth's Blog: The honest broker: http://t.co/Xfz51tU2 - many leaders will do as much of this as think they can afford 5 days 17 hours ago
  • we are soft wired with "mirror neurons", aka, empathy-consider the implications for customer & employee engagement http://t.co/4xfFMLRt 1 week 2 days ago