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Target Social Media Snapshot


The Target chain of retail stores reported revenue of $64,948,000,000 in 2008.

  • Known for their commitment to great design
  • Social media campaign is designed to drive a younger demographic into stores. Median age of shoppers is 42.

Social Media components

  • Twitter - over 8,000 followers. Tweets mostly responses to inquiries and re-tweeting Target mentions. Language is very informal, geared to younger demographic.
  • Facebook - over 448,000 friends or "fans" as Target refers to them. Promote special events, e.g. Black Eyed Peas concert; and, college scholarship
    contest
  • Use Facebook page to allow "fans" to decide how Target should divide donations between 10 charities. Target gives $3 million a week. Read more...

Snapshot Caption

Based on a cursory look at Target's Facebook page it appears they are attracting a younger demographic. But that's the easy part - getting them from Facebook to a Target retail outlet is something else entirely. Let's see how it plays out.

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CustEngagement Tweets

  • RT @tstaley: Social Media and Employee Engagement http://t.co/6NkJB0y6 #socbiz more engaged emps=more engaged customers 4 days 14 hours ago
  • P&G To Lay Off 1,600 After Discovering It's Free To Advertise On Facebook http://t.co/kQccBdkG via @BI_Advertising 4 days 19 hours ago
  • Seth's Blog: The honest broker: http://t.co/Xfz51tU2 - many leaders will do as much of this as think they can afford 5 days 16 hours ago
  • we are soft wired with "mirror neurons", aka, empathy-consider the implications for customer & employee engagement http://t.co/4xfFMLRt 1 week 2 days ago